We value you as a customer and take your privacy seriously and we want you to know how we collect, use, share and protect your information.
- What information we collect
- How we use that information
- How we may share that information
- Your choices regarding your personal information
INFORMATION WE COLLECT
We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions, and that we believe is necessary to administer our business. PetComfort recognizes that it must maintain and use customer information responsibly. We collect information such as your name, email address, mailing address, and phone and credit card numbers that you provide when you begin the checkout process by entering your email address, place an order, join our mailing list, register with us or participate in a contest, promotion or survey. We also may collect information that we deem necessary to maintain and administer your account with PetComfort. We also maintain a record of your product interests and your purchases online or in our retail store location. We may also collect information you give us about other people, such as the name and address of a gift recipient, or the name and contact info of a third party to receive any of our products or services. We may also collect information we receive about you from other sources, including third parties that help us update, expand and analyze our records and identify new customers.
AGGREGATE AND ANONYMOUS DATA
HOW WE USE INFORMATION ABOUT YOU
We use customer personal information to provide accurate services and to advise our valued customers of promotions that may be of interest to them. PetComfort does not sell, rent or trade your personal information to third parties. We may share your information with third parties to perform services on our behalf such as: fulfilling orders, delivering packages, sending PetComfort marketing materials, fulfilling subscription services, conducting research and analysis, handling and processing credit card payments. We may disclose your personal information to trusted third parties whom we engage to process your personal information for us. We may disclose personal information with other companies and organizations for fraud and credit risk purposes. We may disclose your personal information to third parties with regard to the analysis and support of your use of the Site. We may be required to share personal information in response to a regulation, court order or subpoena or discovery request. We may also share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of PetComfort, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.
We may also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event. We may share personal information in connection with financial products or services related to our business such as private label credit cards. We also may share personal information in connection with co-branded products or service offerings. For example, if we were to offer a PetComfort credit card, during the application process we may share your personal information with our banking partners that issue any such card.
THIRD-PARTY ADVERTISING AND LINKS TO OTHER WEBSITES
DATA SECURITY DISCLAIMER
PetComfort takes reasonable security precautions to secure the personal information that you choose to provide us against loss, misuse, alteration or unauthorized access of such information. Unfortunately, no transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under the control of PetComfort to intercept or access transmissions or private communications unlawfully. While we strive to protect your personal information, we cannot ensure or warrant the security of any personal information you transmit to us. Any such transmission is done at your own risk.
Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a user is under the age of 13 and has registered with PetComfort without prior verifiable parental consent, we will remove his or her personally identifiable information from our files. Please note that we nevertheless maintain a record of that person’s name and address in a "do not register" file to avoid subsequent registration by a child under the age of 13. By using this website you agree to respond truthfully and accurately about your age. Children under the age of 13 years are expressly prohibited from submitting or providing any personal information on the Site.
CALIFORNIA PRIVACY RIGHTS
If you are a resident of California, you may make a written request to PetComfort about how we have shared your personal information with select third parties for their direct marketing purposes. In response to your written request, PetComfort will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and address. Please submit a written request to the following address:
Pet Comfort, LLC
841 Remington Blvd.
Bolingbrook, IL 60440
Please allow thirty (30) days for a response.
Pet Comfort, LLC
841 Remington Blvd.
Bolingbrook, IL 60440
(800) 325-CARE (2273)
You may choose to stop receiving marketing or promotional emails, direct mail, phone and mobile marketing communications, update and correct your personal information, cancel your account or request that we no longer use your personal information to provide you services. To accomplish any of the requests, please contact us at the contact information given above and ask for our Customer Service department.